You did not receive an email with your login and password ? To activate your personnal account, you should send to antagene@antagene.com your email address. And you will receive an email contening your personnal login and your password. Your login is your client number.
How to obtain a DNA test result ?
After login, you should choose the tab « Mes animaux » (My animals). Click on the name of the chosen animal. The DNA tests requested on this animal will be displayed on the table under. To obtain the PDF certificate displaying the result of a DNA test. Click on the line of the chosen DNA test.
How to follow my orders and files ?
After login, you should choose the tab « Mes dossiers » (My files). Click on the chosen file. The DNA tests requested will be displayed on the table under. For each requested DNA test, the table displays the receipt date (date de réception), the name of the payer (Payeur), the state of advancement of analyis (Statut) and the result as soon as it is available.
How to obtain my invoices ?
After login, you should choose the tab « Mes factures » (My invoices). Click on the chosen invoice to download the invoice as PDF document.
How to resolved display problem ?
If you notice any problem of display by connecting you on your personnal securised account you simply have to :
Update your internet page (restore button of your internet browser). If the problem would persist we advise you to throw out the cache of your browser.
